chapter+4

**chapter 4**
The Digital Firm: Electronic Business and Electronic Commerce

objectives:

 1. Analyze how Internet technology has changed value propositions and business models.  2. Define electronic commerce and describe how it has changed consumer retailing and business-to-business transactions.  3. Compare the principal payment systems for electronic commerce.  4. Evaluate the role of Internet technology in facilitating management and coordination of internal and interorganizational business processes. Assess the challenges posed by electronic business and electronic commerce and management solutions

**The most profitable e-business or Internet business is one that delivers products electronically, i.e. ebooks, software, reports, white papers, membership sites etc...** 1. You have no overhead cost 2. Once you produce the product, the duplication is very little to nothing 3. You don't have to ship the products
 * The reason being is that:**

**many categories of e-business, for example**: Business to Business (B2B), Business to Consumer (B2C), Consumer to Business (C2B), Consumer to Consumer (C2C), People to People (P2P), Government to Citizen (G2C), Citizen to Government (C2G), Exchange to Exchange (E2E) and Intra-business (Organization Unit to Organization Unit). Without the use of face to face operations, all e-business transactions are performed electronically by using computer and communication networks.
 * Based on various types of trading partners, there are **

of e-business applications are: 1. Electronic markets or e-marketplaces: buying and selling goods and services. 2. Inter-organizational systems: facilitating interand intra-organization flow of goods, services, information, communication, and collaboration. 3. Customer service: providing customer service, help, handling complaints, tracking orders, e tc .
 * The three principal categories **