Chapter+1


 * Chapter 1

Managing the Digital Firm

objectives:**

1. Explain why information systems are so important today for business and management. 2. Evaluate the role of information systems in today’s competitive business environment. 3. Assess the impact of the Internet and Internet technology on business and government. 4. Define an information system from both a technical and business perspective and distinguish between computer literacy and information systems literacy. 5. Identify the major management challenges to building and using information systems 
 * 4 Major Systems Defining the Digital Firm:**

1. Supply chain management systems 2. Customer relationship management systems 3. <span style="font-family: 'Times New Roman','serif'; mso-ascii-theme-font: major-bidi; mso-bidi-theme-font: major-bidi; mso-hansi-theme-font: major-bidi;">Enterprise systems <span style="font-family: 'Times New Roman','serif'; mso-ascii-theme-font: major-bidi; mso-bidi-theme-font: major-bidi; mso-fareast-font-family: 'Times New Roman'; mso-fareast-theme-font: major-bidi; mso-hansi-theme-font: major-bidi; msoasciithemefont: major-bidi; msobidithemefont: major-bidi; msofareastfontfamily: 'Times New Roman'; msofareastthemefont: major-bidi; msohansithemefont: major-bidi; msolist: Ignore;">4. <span style="font-family: 'Times New Roman','serif'; mso-ascii-theme-font: major-bidi; mso-bidi-theme-font: major-bidi; mso-hansi-theme-font: major-bidi;">Knowledge management systems

<span style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; msoasciithemefont: major-bidi; msobidifontsize: 14.0pt; msobidithemefont: major-bidi; msohansithemefont: major-bidi;">

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 * <span style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-ascii-theme-font: major-bidi; mso-bidi-theme-font: major-bidi; mso-hansi-theme-font: major-bidi; msoasciithemefont: major-bidi; msobidifontsize: 14.0pt; msobidithemefont: major-bidi; msohansithemefont: major-bidi;">What You Can Do on the Internet? ** <span style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-ascii-theme-font: major-bidi; mso-bidi-font-size: 14.0pt; mso-bidi-theme-font: major-bidi; mso-hansi-theme-font: major-bidi; msoasciithemefont: major-bidi; msobidifontsize: 14.0pt; msobidithemefont: major-bidi; msohansithemefont: major-bidi;">• Communicate and collaborate • Access information  • Participate in discussions  • Supply information  • Find entertainment <span style="color: #000000; font-family: 'Times New Roman','serif'; font-size: 12pt; mso-ansi-language: EN-US; mso-ascii-theme-font: major-bidi; mso-bidi-font-size: 14.0pt; mso-bidi-language: AR-SA; mso-bidi-theme-font: major-bidi; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: major-bidi; msoansilanguage: EN-US; msoasciithemefont: major-bidi; msobidifontsize: 14.0pt; msobidilanguage: AR-SA; msobidithemefont: major-bidi; msofareastfontfamily: Calibri; msofareastlanguage: EN-US; msofareastthemefont: minor-latin; msohansithemefont: major-bidi;">• Exchange business transactio =====